Shipping & Returns
Shipping & Delivery
When will I get my product after I place an order (delivery period)?
Our delivery timeline is between twenty-four(24) to forty-eight(48)hours within Lagos from the time of order which makes us the fastest shopping mall online. You will also be contacted by our dispatch personnel during the period of delivery
Do you have an office address?
Yes we do. Our corporate office is located in Ejigbo. However, since we are an online store, we do not have physical showrooms. Once we receive your order, we will deliver it to your doorstep.
Can I pick up my item instead of having it delivered?
ZitNg offers delivery services because of the goal of convenience. We do not encourage our customers to come to our office since products can be brought to their door steps. We however have various drop off points, in case of a need to return goods yourself.
Do you charge for shipping?
Yes, we charge for shipping.
Our shipping charge fee is divided into three basic categories based on the size of product ordered, weight and vehicle used to deliver the order.
However, additional cost of ₦1000 applies to shipping addresses/locations at the outskirt of Lagos (Ikorodu, Ojo, Badagry, Epe, Alakuko)
What if I am not home at the time of delivery?
Our dispatch personnel would call you before making the delivery. If you are unavailable to receive your item, a re-delivery will be scheduled or you could inform us of whoever would be available to receive your order.
Can my parcel be delivered to an office address?
Yes. Your parcel can be delivered to any address convenient for you. To make this possible, you must enter your preferred address as your ‘shipping address’ before you checkout.
My items haven't arrived yet. What can I do?
If you haven’t received your items after our standard time of delivery, kindly contact us 09090160621 or email us at firstname.lastname@example.org (quoting your order number).
What is your returns policy?
We currently have a returns policy of 7 days from the date of delivery to return the product(s). If you are dissatisfied with any product you receive, you can request for a refund as long as it meets our conditions. However please note that returns or replacements may not be available in the following cases:
- Damages due to misuse of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage / defect which are not covered under the manufacturer's warranty
- Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered;
- Items with No Returns policy
How long have I got to send an item back and get a refund?
We hope you will not need to return any product purchased from ZitNg. But if you ever need to return an item, you can do so within 7 days from the delivery date.
I have received a faulty item
We want all our customers to receive top quality goods. If you think there is a fault with an item you have received, you can return it back to us to examine. If any product is unsatisfactory due to defective workmanship or materials, we will refund you the purchase price after product check if it meets our timeline requirements. Products that pass quality check, and are deemed satisfactory will be returned to you for your use.
I have received my goods but I do not like them
You can return this product to us; as long as it is in the same state it was delivered. If it is within our 7 days return policy timeline, (and it does not fall under the category of products not eligible for return) we will accept this return.
I have received my order but the wrong item was delivered to me
Please call or send us an email to schedule a retrieval of the item. For the item to be returned, it must be in an ‘as new’ state with all the seals and tags intact.
We will work on retrieving this product and processing a refund or new order once this claim is validated, as long as it is within our 7 days returns policy.
Are there items that cannot be returned?
For reasons of health and hygiene, we cannot offer returns and refunds on the products below:
• Personal hygiene items (combs, barrettes, hair curlers, hair wigs, hairpieces, and other similar products)
• Cosmetic products
• Any form of underwear
• Beauty products